How Do I Get Paid for the Extra Work the Client Keeps Asking For?
$99.00 GST
A client asks for one more version of the plan. It takes half a day, you do it, and nobody mentions money. Three months later there are four of those, and the fee conversation you are about to have is one you cannot win.
This one hour CPD course is for architects, building designers, energy assessors and anyone whose clients keep asking for a little more. It covers how to tell an included request from an additional one the day it arrives, how to use the additional services provision already in your client agreement, how to get authority before the work is done, and what record makes a fee claim stand up.
Description
By the end of this course, you will be able to decide what a client request actually is, price it, obtain authority for it and keep a record that supports the fee. The organising idea is that whether work is additional is a question about a document rather than about effort: the scope of services schedule attached to the client architect agreement decides it, not how difficult or how irritating the task was. The course works through the three requests that look identical and are not, the revision rounds almost no practice tracks, and the difference between a client changing their mind and a client changing the brief. It then reads the agreement the practice already signed, including the additional services provision, who holds the authority to instruct, the difference between a lump sum, a time charge and a cap with a stop trigger, and why the exclusions and assumptions are the strongest fee protection in the document. The working half of the hour is the conversation: raising it the day it happens, pricing an extra you cannot fully see yet, and declining work without losing the client. The last module covers the contemporaneous note, confirming an instruction without sounding defensive, an invoice a stranger can follow, and what the options really are when payment is refused. Two case studies and ten practice scenarios close it out.
This CPD provides general guidance on professional responsibilities and documentation practices. It does not constitute legal advice or replace project-specific contractual or statutory obligations.
