Client Communication & Negotiation Skills
$99.00 GST
Communicate clearly, negotiate well and manage client relationships with confidence. CPD on client skills for built environment professionals.
Description
The ‘Client Communication & Negotiation Skills’ course equips built environment professionals with the tools to communicate clearly, negotiate effectively, and manage client relationships with confidence. Through practical examples and case studies, participants learn how to prevent miscommunication, manage scope changes, and handle fee negotiations ethically and transparently. The program also builds competence in managing difficult conversations and resetting unrealistic client expectations. A strong emphasis is placed on documentation practices to reduce disputes and ensure compliance with NCC, ISO 9001, and contractual obligations. By completing this CPD, professionals enhance their ability to deliver smoother projects, maintain client trust, and uphold industry best practices.
