Pick up where you left off.
Course Content
The Comfort Complaint in a Well Rated House
The rating answered a different question. Diagnose the comfort complaint before you defend the number.
What a rating promised, what got built, and how to diagnose a comfort complaint. Read the assumptions behind the stars, check the house that was built against the house that was modelled, find which comfort factor is failing, and fix it in cost order.
Secure card checkout. Tax invoice emailed.
4 modules, 2 case studies, final quiz and certificate.
Introduction and objectives
Why the complaint is nearly always real even when the rating is sound, and the three causes that account for nearly every one.
What the Rating Actually Promised
The standard assumptions behind the stars, the window operation the software assumes, the whole dwelling average and what the number never measured.
Is This the House That Was Modelled?
Five build checks: insulation, air leakage and missing seals, unreported substitutions, shading never built, and services through the envelope.
Comfort Is Not Air Temperature
The six comfort factors, with radiant asymmetry, draughts and stratification, and humidity and mould as the usual culprits.
The Diagnostic Visit and the Order of Fixes
Interview before you measure, what to measure, when to call the assessor, remedies in cost order and how to protect your position.
The cold living room and the clammy house
A high rated house cold on winter evenings, and a sealed house that was cold and sticky at once.
Key takeaways
Six habits to carry into the next comfort complaint.
Final quiz and certificate
Ten practice scenarios. Pass and the certificate goes straight into your dashboard.
Intermediate. For designers who document Class 1 houses and take the call when a well rated house is uncomfortable to live in. Covers the rating’s assumptions, the build checks, the comfort factors and the diagnostic visit. It is technical education, not legal advice, and not a substitute for an accredited energy assessor, a mechanical designer, your certifier or your own insurer, and it names no product or supplier.
Written for the people who take the call when a rated house does not feel right.
Building Designer
You designed the house, so the client rings you first when the living room is cold.
Residential Drafter
You documented the insulation, shading and glazing the build has to match.
Practice Principal
You carry the risk when a comfort complaint starts to look like a claim.
Renovation and Extension Designer
You inherit rooms that never matched their model and clients who expect yours to.
Building Consultant
You are asked to inspect the house and say what is wrong, in writing.
Where this hour goes on your record.
National Standard of Competency for Architects (NSCA 2021) performance criteria this course aligns with:
Client and stakeholder communication
Risk management
Building science in conceptual design
Defects, rectifications and substitutions
Post occupancy evaluation
| If you are | How it is recorded |
|---|---|
| A building designer | 1 formal CPD point. Your certificate, the learning outcomes, the module outline and your quiz result are kept in your dashboard, so you can show what you studied if your CPD is audited. |
| An architect | 1 formal CPD point. Aligned with NSCA 2021 performance criteria PC7, PC16, PC28, PC56 and PC60. |
| A drafter, renovation designer or building consultant | 1 hour of CPD on residential comfort and post occupancy diagnosis, recorded on your certificate for your registration body or scheme. |
CPD On Demand is not a registered training organisation and courses are not accredited by any registration body. Each course is aligned with the relevant competency frameworks and gives you the records to evidence it. CPD rules differ by registration body and state, so check with yours if you are unsure.
Pairs well with.
How Do I Keep This House Cool and Comfortable When Opening the Windows Isn’t Practical?
Comfort by design when the household keeps the house shut.
Getting NatHERS Right Before It Goes to the Assessor
The design inputs that decide what the rating models.
The Breathable Wall: Understanding Condensation Risks in NCC 2025
Condensation and mould in a tight envelope, in depth.
Before you enrol.
Answer the next comfort complaint with a diagnosis, not a defence, in one self-paced hour.
$99, 60 minutes, certificate on completion.